So you’ve read my post “Four Signs You’re Ready to Rebrand” and answered “yes” to one or more of the questions. Time to design a new logo, right?
Wrong. The first step in the process, and the most important, is conducting brand research.
Before you can embark on the exciting and sometimes painful process of re-branding, you need to go beyond theory and acquire actionable knowledge- game-changing insights that can steal market share and drive sustainable business results. That requires brand research.
It’s safe to assume that in your personal or professional life, you don’t make important decisions without doing due diligence, so why should your brand deserve anything less?
Don’t drink your own Kool-Aid. Don’t rely on a one-rat lab study. Put together a solid plan incorporating some of these tried and true techniques:
This is most effective when used to validate the findings of your qualitative study. It’s much more objective because well-crafted questions deliver unbiased answers. You can conduct some quantitative research surveys through online tools like SurveyMonkey or Zoomerang. But the trick is getting the right analysis from the data. Make sure that you get a good sample pool by surveying across geography, age, incomes, and skill sets (for employee research).
These are useful in creating corporate mission and purpose statements, launching new products or product extensions, or simply taking research findings to the next stage of development. It provides a structured forum for collective brainstorming (where there are no bad ideas!) and can be augmented with trend-panels and outside thought-leaders. Invite 10-20 of your closest multidisciplinary stakeholders for an off-site retreat and let the brand games begin.
• The first goal is to simply get to truth. How do people really feel about your brand?
• The next goal is align the findings with your company’s mission, vision, and values. If it’s an employer brand, you want to align it with your consumer brand.
• The third goal is to find your niche, your “white space,” where you can deliver something that no one else can. Again, this applies to both internal and external branding.
• Another goal is to look at your “As-Is,” your current situation, and to find what opportunities are available to you. Also, what can you learn from your “wannabe’s”? If you “wannabe” like Starbucks, in what ways can you emulate their successes?
Brand research professionals have more tools available now than ever before. There is no best way to craft the perfect research plan. It’s through careful consideration of objectives, timeline, and budget that a sensible plan emerges. The answers can be painful, and every answer can lead to two more questions, but every question can lead to new opportunities to capture market share in ways never before considered.
That’s why we do it! Let us do it for you.
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Snapchat embraces and champions the ephemeral nature of communication in a landscape that is saturated with it. Snap a pic or a vid, send it to a friend, and moments after being viewed it self-destructs into the ether forevermore. We’re talking about communication that both originates from and elicits an immediate emotional response, as opposed to a long and drawn-out intellectual consideration. For this reason, snapchatting is free of the anxiety surrounding traditional forms of communication. Perhaps this is why the once-spurned app is so popular today.
How can employers use this hugely popular social app to educate, motivate, and inspire employees, transforming them into full-fledged brand ambassadors? Could Snapchat be your most powerful tool to drive employee engagement? Only one way to know. Here are five ways you can test it out.
1) Company culture in a snap
Snapchat gives employers an opportunity to learn how to share knowledge in new and exciting ways. Use it to promote and celebrate your company culture from within. Create and share compelling “stories” that capture what life is like at your workplace. Use it to focus staff attention on specific messages and goals. Embrace and encourage the idea of employees creating internal communications that are fun, yet focused on meaningful tasks.
2) Create in-house news and buzz feeds to educate and motivate employees
Create a Snapchat channel that informs employees of important company news and events, relevant “stories” currently trending, and other hot conversation topics to keep them engaged. Snap and share original content to make company-wide or departmental announcements. Compile and maintain a go-to list of relevant and buzzworthy accounts for employees to follow.
3) Use Snapchat to reward, honor, and showcase excellence
Feature an employee, a partner, a department, or a project team on your company Snapchat feed (as either the subject or the creator of snaps or “stories”). Allow employees to nominate features with their own snap submissions. Snap a “story” that explores a day in the life of a particular employee or department. Increase interdepartmental awareness and broaden your employees’ sense of engagement with the bigger brand picture.
4) A snap for project management
It is not hard to see how Snapchat could be useful in a project management context — to share status updates and progress reports quickly and efficiently, for example. The creative, urgent, and flash-in-the-pan nature of the app makes it remarkably suited to a fast-paced work environment. Snapchat seems like the perfect tool to keep a team united, energized, and communicating in a creative and fun way around a specific goal.
5) Create a Snapchat contest
Host a Snapchat contest to rally and socialize staff. A Snapchat treasure hunt could lead employees on a journey of brand and interdepartmental discovery as they work together in teams to decipher snapped clues. A cropped-image riddle might involve the distribution of an incomplete snap image resulting in employee snaps guessing the complete image.
The preferred social media app of tweens, teens, and young adults can now be used as a powerful employer branding tool, offering immediate access to everything from job opportunities, to sneak-peek previews of new products to on-the-fly mini-movies that both entertain and inform. So start snapping.
For more on the Brandemix approach to employee engagement, click here.
This month Brandemix took a look at Facebook’s recruiting on (of course) Facebook to learn from its efforts. More traditional than one might expect, its career site, which also links to a more traditional Facebook recruiting page, checks all the boxes for a great example of how employer branding can shape a candidate’s experience of your company.
According to most reports I’ve read on millennials, they want to work for purpose-driven organizations. While no one would accuse Facebook of being a not-for-profit organization, it has done a great job of creating emotional buy-in for its career opportunities by connecting to a higher and human purpose. It leads off with a few sentences that show it values people and humanity.
People are at the heart of every connection we build. We design products and deliver services that create a more human world — one connection at a time.”
Through short, engaging videos (and rollovers that further help segment the content) visitors can quickly learn about different paths, internships, accolades, and awards. Moreover, though the storytellers are different, the videos all share the same theme of doing meaningful work and connecting through people.
Judging from the photos, Facebook employees are a diverse bunch of happy people working all around the world. In fact, every page offers the opportunity to connect to a team, a location, or a specific population (university, interns, managers etc.). The pictures themselves are stylized, diverse, and very engaging without being overdone.
What I really enjoyed was the excellent copywriting throughout the site, as evidenced by something so innocuous as presenting the employee benefits in a people-focused way. Rather than an informative bulleted list, readers get the sense that HR tirelessly eliminating distractions and thinking of ways it can truly be of help to employees and their families.
By focusing on seven key areas below, we’re able to connect you and your loved ones with the support you need.
Each area is supported by a statement about how everything it offers is with the employee in mind:
All in all, it has done a fantastic job of interweaving the rational (compensation, development, challenge) and emotional (taken care of, purposeful, happiness) drivers of employment to eliminate the uncertainty of career change.
And that’s at the heart of making a good impression through great employer branding. Want to know more?