It’s almost impossible to believe that an internet sensation combining some of my favorite topics — workplace culture, internet trends, viral videos — could manage to turn me off but yes, it’s happened.
You say the video differentiates you in the marketplace? Considering you’re doing almost exactly the same thing as Dr. Pepper, Puma, Intel, Rackspace and dozens of other companies, probably not. At this point, there are probably more companies that haven’t made these videos than those that have. In my mind, your brand may be a follower instead of a leader.
Yes, your employees seem to be having fun, but if I’m an applicant, I just want a job. I have a degree, valuable skills, and a creative mind. I care about pay, flexibility, benefits, and work-life balance. I care about integrity and ethics and social responsibility. I care about travel and conferences and taking my dog to work.
I want to see videos that speak to the things I think are important from the people you think are important.
Today marks the start ofTED2013 conference. More than 70 speakers from 14 cities and six continents will be delving into world issues, personal identity, spirituality, and music. It’s virtually guaranteed that these activists (like Bono), thought leaders, economists, and politicians will notbe dancing. I encourage you to watch riveting talks by remarkable people and hear ideas worth spreading.
As many of you know from my speaking engagements and webinars, I’m always looking for brands that are using social media in innovative ways. I honor these organizations with the name “SoMe Superstars.” Past winners include State Farm and PepsiCo.
Zappos created a team of ten employees to make videos about every single one of its shoes. The videos are done on-site and are unscripted. Since starting the program in 2009, these employees have now created around 100,000 videos. They’re all under a minute, so that customers don’t get bored. Even better? Each video has three prominent sharing options – Twitter, Facebook, and HTML code for bloggers. The videos allow Zappos employees to share their love of the product and encourage customers to share their love on social media.
Zappos offers a YouTube channel just for recruiting, with 33 videos. The content ranges from employee interviews to a look at the Zappos HQ fitness center to advice on how to dress for your job interview. This is a fantastic resource for job-seekers, with each video showcasing the spirit of fun and customer service that is the foundation of the Zappos brand. On Twitter, ZapposInsights and Inside_Zappos both offer a behind-the-scenes look at the company’s unique culture, with lots of interaction with followers.
The Zappos website has a unique feature that really makes it a superstar. It’s called the TweetWall; a collection of tweets from anyone who has linked to a Zappos product. It’s a form of crowdsourcing, where customers can see what styles have the most buzz. And instead of encouraging fans to tweet about the company, Zappos is rewarding fans for already doing it. Fans know this, and may tweet about Zappos just get a spot on the coveted wall.
Through YouTube, multiple Twitter profiles, employee videos, and the TweetWall, Zappos has created a virtuous circle: fans celebrate the brand because the brand recognizes the fans who celebrate it.
For sharing videos, tweets, and photos with their fans, and allowing their fans to share content in return, I name Zappos a SoMe Superstar!
Do you know of a brand that deserves superstar status? Drop me a line.
Lights: Hot Set
|image courtesy of CSI Rentals|
– Lavalier or lapel microphones clip to the performer’s clothes. No one has to hold a piece of equipment all day and the mic is always near the performer’s mouth. But the mic sometimes picks up the sound of clothes rustling, so you have to be careful where you place it. Also, lavaliers run on batteries, so have plenty of replacements handy; sometimes the batteries quit halfway through a take.
Rental budget: $50